Refund and Returns Policy
At Neema’s Digital, we believe buying digital products should feel empowering—not stressful. That’s why we’ve created this Refund and Returns Policy to make your experience transparent, respectful, and supportive.
We value every woman who lands here. Whether you’re downloading a soul-stirring e-book, an emotional survival kit, or a transformative course, we’re here to make sure your purchase feels just as good as your healing.
🧾 What This Refund and Returns Policy Covers
This page outlines:
- When you are eligible for a refund
- Situations where refunds aren’t possible
- What to do if something goes wrong
- How we support you beyond the transaction
We know this isn’t just about files. It’s about trust. And we take that seriously.
✅ When We Offer Refunds
Because our products are 100% digital, refunds are handled differently from physical goods.
We do offer refunds in the following cases:
1. Duplicate Purchase
If you accidentally bought the same product twice, just send us your order number and we’ll refund the duplicate—no hassle, no stress. Mistakes happen, and we completely understand. We’ll verify the duplicate transaction in our system and issue a refund to your original payment method within 3–5 business days.
2. Technical Errors
If something went wrong on our end—like you didn’t receive your download link or the file is corrupted and can’t be accessed—we’ll either fix the issue or issue a full refund. We know how frustrating tech issues can be, especially when you’re excited to dive into your healing. Just send us an email with your order number, and we’ll sort it out quickly. You won’t be left in the dark or stuck with a product you can’t use. Your experience matters to us.
3. Unauthorized Charges
If your card was charged without your authorization, please notify your bank and reach out to us. We’ll investigate and assist immediately. Your financial security is important, and we take fraudulent activity seriously. Once we receive your message, we’ll review your order details and work closely with your payment provider to resolve the issue. Please include as much detail as possible—like the charge amount and date—to help us speed up the process. You’re not alone; we’re here to help protect your peace.
4. Failed Delivery
If your download link never arrived in your inbox, or you’re having trouble accessing the product, please reach out to us first before assuming it’s undelivered. Sometimes, the email lands in your spam folder, or there’s a technical hiccup. In most cases, we can simply resend the link or help you access your product without any issue.
Because our system automatically tracks downloads, we’re unable to issue refunds once a product has been accessed. This helps us protect the integrity of our work and prevent misuse.
⏳ Refund Processing Time
Once your refund is approved, we will process it within 5–7 business days. Depending on your bank or payment provider, it may take a few additional days for the funds to appear in your account.
🚫 When Refunds Aren’t Available
To protect the integrity of our work (and respect our time + energy), refunds are not available in the following situations:
- You changed your mind after downloading
- You didn’t read the product description before purchase
- You thought it was a physical product
- You failed to apply a discount code
- You can’t access the file due to device or internet issues on your side
All products clearly state what’s included, who they’re for, and how they’re delivered. If you’re unsure, please contact us before purchasing—we’re happy to help guide you.
🔁 Returns and Exchanges
We do not accept returns or exchanges on any digital downloads or access-based content. Once a product has been delivered or accessed, it’s considered a final sale.
🫶 We’re Still Here for You
We don’t just disappear after a sale. If you feel lost or confused, we’re here.
If a product didn’t land for you or left you unsure how to use it, email us at connect@neemasdigital.com. We’ll help you get the most from what you purchased—or recommend something better suited from our Digital Products Collection.
We want every product to serve you. If it didn’t, let’s talk about it.
💰 Taxes in Our Refund and Returns Policy
All prices shown on Neema’s Digital are final and inclusive of any applicable taxes. Since we sell digital downloads, no additional shipping or handling fees apply.
🔐 Safe Payment Partners
We use secure and reputable payment processors such as Paystack and Stripe to protect your transactions.
👉 Read Paystack Refund Policy
📝 Need Help?
💌 Email us at connect@neemasdigital.com
🕒 Response time: 24–48 hours, excluding weekends and holidays
📍 Or use our Contact Form
🧠 A Quick Reminder
You’re not just buying a digital file—you’re investing in your healing, self-awareness, and peace of mind.
This Refund and Returns Policy is our way of saying:
We’re human. And we care.
Thank you for choosing Neema’s Digital.
We’re honored to walk this journey beside you. 💛